Mirave Return & Refund Policy — Tap & Go Hair Concealer

Last updated: 8/29

We want you to love how easy Tap & Go makes covering roots and thin spots. Every order is backed by a 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

If you're not happy with your Tap & Go Hair Concealer for any reason, email us within 30 days of delivery with your order number and we'll issue a full refund to your original payment method — no need to send the product back. Because it's a cosmetic applied directly to your hair and scalp, we don't resell or restock returned units, so there's nothing for you to mail in.

This covers:

• Shade not matching your hair the way you expected
• Coverage or wear time not meeting your needs
• Simply changing your mind

Subscription Orders

If you're on the Autoship & Save plan, the 30-day guarantee applies to your first shipment the same way. To cancel, pause, or change your subscription before your next order ships, email us or manage it directly from your subscription management page. Future shipments can be cancelled any time before they process; once an order has shipped, it falls under the standard guarantee above.

Order Cancellations

Orders ship out the next day, so our cancellation window is short. If you need to cancel, email us as soon as possible. If your order hasn't been packed yet, we'll cancel it and refund you in full. Once it's been packed or handed to the carrier, it can't be cancelled — but it's still covered by the 30-day guarantee.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn't the shade you ordered, email us within 48 hours of delivery with your order number and clear photos. We'll send a replacement or issue a full refund, including shipping, whichever you prefer — at no cost to you.

Lost or Undelivered Packages

If tracking shows delivered but you never received your package, contact us within 7 days of the marked delivery date and we'll open a carrier investigation on your behalf. Packages returned to us as undeliverable due to an incorrect address supplied at checkout can be reshipped once at the customer's expense.

Before You Order

Not sure which shade to pick? Go one shade lighter than your natural color rather than darker — email us before ordering and we'll help you choose.